Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

Account Information

• Email address
• Full name
• Password (encrypted)
• Subscription and billing information

Career Data

• Resume content and parsed data
• Career goals and job preferences
• LinkedIn profile information (if provided)
• Progress tracking and completion data
• Interview practice responses

Usage Information

• Log data (IP address, browser type, pages visited)
• Device information
• Usage patterns and feature interactions

2. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our services
• Generate personalized career plans and recommendations
• Process payments and manage subscriptions
• Send service updates, notifications, and marketing communications
• Analyze usage patterns to improve user experience
• Prevent fraud and ensure security
• Comply with legal obligations

3. AI and Data Processing

LADDR uses artificial intelligence services (including OpenAI) to analyze your resume, generate career recommendations, and provide interview feedback.

Your data is processed according to the following principles:

• We do not train AI models on your personal data
• Resume and career data is only used to provide services to you
• AI processing is done securely through encrypted connections
• We comply with our AI providers' data usage policies

4. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who help us operate our service (payment processing, hosting, analytics, AI services)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication using industry-standard protocols
• Regular security audits and updates
• Limited access to personal data by employees
• Row-level security in our database

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and data at any time through your account settings.

After account deletion, we may retain certain information for legal compliance, fraud prevention, and legitimate business purposes for a limited period.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing emails at any time
• Email Preferences: Manage notification settings in your account

8. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Maintain your login session
• Remember your preferences
• Analyze usage patterns
• Improve service performance

You can control cookies through your browser settings, but this may limit some functionality.

9. Children's Privacy

LADDR is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Users

LADDR is operated in the United States. If you are accessing the service from outside the US, your information may be transferred to and processed in the US, which may have different data protection laws than your country.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the service. Your continued use after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@laddr.pro
Address: LADDR Inc., [Address TBD]